FAQ

We offer a wide range of customisable items including anniversary cards, birthday cards, Christmas cards, baby clothes, bags, books, bowls, breakfast sets, calendars, candles, cheese boards, clocks, coasters, and much more. Our menu includes categories for all major occasions and gift-giving needs.

All orders require 1-2 business days for processing and personalisation before shipping. We take this time to ensure your custom items are perfect and meet our quality standards.

Currently, we don’t automatically provide proofs, but our team carefully reviews each order to ensure accuracy. If you have specific concerns about your personalisation, please contact us before ordering at [email protected].

We offer two shipping options:
• Standard Shipping – £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Standard Shipping – Free on orders over £50 via EMS (15-25 business days after dispatch)

We proudly ship to most countries worldwide. However, we’re unable to deliver to certain remote locations and some Asian countries due to shipping restrictions. Our checkout system will automatically confirm if we can deliver to your address.

Once your personalised items are dispatched, we’ll send you a confirmation email with tracking information. This allows you to follow your gift’s journey right to your doorstep.

Delivery times are estimates and may vary during peak seasons like Christmas. While we work with premium carriers to ensure reliable service, occasional delays can occur. If your order is significantly delayed, please contact us at [email protected].

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we use secure payment processing systems to ensure your financial information is protected. We don’t store your complete payment details on our servers.

Payment declines can occur for various reasons including insufficient funds, incorrect card details, or security checks by your bank. Please verify your information and try again, or contact your bank if the issue persists.

We accept returns within 15 days of receipt. Since our items are personalised, we can only accept returns if the item is faulty or we made an error in the personalisation. Please contact us at [email protected] to initiate a return.

We’re committed to quality and accuracy. If your item arrives damaged or with incorrect personalisation, please contact us immediately at [email protected] with photos of the issue. We’ll happily replace the item at no additional cost.

Due to the custom nature of our products, we generally cannot exchange personalised items unless there is a manufacturing error or fault. Please contact us to discuss your specific situation.

Customs or import duties are the responsibility of the recipient for international orders. These fees vary by country and are not included in our shipping costs or product prices.

We’re unable to deliver to certain remote locations and some Asian countries due to shipping restrictions and carrier limitations. Our checkout system will automatically confirm delivery availability to your address.

Due to our quick processing of personalised items, we can only accept changes or cancellations within 2 hours of order placement. Please contact us immediately at [email protected] if you need to modify your order.

Please ensure your shipping address is correct during checkout. We cannot be responsible for packages sent to incorrect addresses provided at checkout. If you realise you’ve entered the wrong address, contact us immediately at [email protected].