Privacy Policy

Last Updated: December 2023

Introduction

Welcome to PERSONALISE STORE. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website personaliseds-gifts.com and make purchases of our personalised gifts.

Information We Collect

We collect several types of information to provide and improve our personalised gifting services:

• Personal Identification Information: Name, email address, shipping address, phone number
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal information
• Order Details: Personalisation requests, gift messages, product preferences
• Technical Data: IP address, browser type, device information, browsing behaviour
• Communication Data: Customer service inquiries, feedback, and reviews

How We Use Your Information

We use your personal information for the following purposes:

• Process and fulfil your personalised gift orders
• Create customised products according to your specifications
• Provide customer support and respond to inquiries
• Send order confirmations and shipping notifications
• Process secure payments and prevent fraud
• Improve our website and product offerings
• Comply with legal obligations

Data Sharing and Disclosure

We respect your privacy and only share your information in the following circumstances:

• Service Providers: With trusted partners who help us operate our business (payment processors, shipping carriers, IT services)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information

We never sell your personal information to third parties for marketing purposes.

International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

Data Storage and Security

We implement robust security measures to protect your information:

• Industry-standard encryption for data transmission
• Secure payment processing through certified gateways
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• We do not store complete payment card details on our servers

Data is retained only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for website functionality and order processing
• Analytical Cookies: Help us understand how customers use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show relevant personalised gift suggestions

You can control cookie preferences through your browser settings. Note that disabling some cookies may affect website functionality.

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Us

Thank you for trusting PERSONALISE STORE with your personalised gifting needs. We are committed to protecting your privacy while creating special, customised gifts for your loved ones.