Term and Conditions

1. Introduction

Welcome to PERSONALISE STORE (“we”, “our”). We are an online retailer specializing in personalized gifts, cards, and homeware. Our website personaliseds-gifts.com offers carefully designed personalized products that allow you to create unique gifts for special occasions.

By visiting and using our website, you agree to be bound by these terms and conditions. Please read these terms carefully as they contain important information about your rights and obligations.

2. User Obligations and Responsibilities

2.1 Account Registration

While you can browse our website without registering an account, placing an order requires creating an account. You are responsible for:

• Providing accurate, complete, and up-to-date personal information
• Maintaining the confidentiality of your account information
• Being responsible for all activities under your account
• Immediately notifying us of any unauthorized use of your account

2.2 Acceptable Use

You agree not to use our website in any illegal or prohibited manner, including but not limited to:

• Uploading or transmitting any material that infringes the intellectual property rights of others
• Using the website for any fraudulent activities
• Interfering with or disrupting the security or functionality of the website
• Attempting to obtain personal information of other users
• Uploading content containing viruses or other malicious code

2.3 Responsibility for Personalized Content

For any personalized content you submit (including names, dates, messages, etc.), you warrant that:

• You have the right to use and authorize us to use such content
• The content does not infringe any third-party rights
• The content does not contain defamatory, obscene, or illegal material
• You have carefully checked and confirmed the accuracy of all personalized details

3. Product and Service Descriptions

3.1 Product Range

PERSONALISE STORE offers a wide range of personalized products, including but not limited to:

• Personalized gifts (items engraved with text, names, or dates)
• Cards (anniversary cards, birthday cards, Christmas cards, etc.)
• Homeware (bowls, cheese boards, clocks, coasters, etc.)
• Seasonal items (Christmas, back-to-school, etc.)
• Clothing and accessories (baby clothes, bags, etc.)

3.2 Product Descriptions and Images

We strive to ensure product descriptions and images on the website are as accurate as possible. However:

• Actual colors may vary slightly from what is displayed on your screen due to differences in display devices and settings
• Product dimensions are approximate and may have minor variations
• The final appearance of personalized products may vary due to production techniques

3.3 Personalized Services

Our personalized services allow you to add custom text, names, dates, or messages to selected products. Please note:

• Personalization areas and character limits vary by product
• We reserve the right to refuse any personalization requests we consider inappropriate or potentially infringing on others’ rights
• Personalized products require additional production time

4. Orders and Payment Terms

4.1 Order Process

When you place an order on our website:

• You will receive an order confirmation email (this does not constitute order acceptance)
• We only accept your order when we begin processing it
• If a product is out of stock or there is a pricing error, we reserve the right to cancel the order
• For personalized products, once the order enters the production stage, it cannot be canceled

4.2 Pricing and Payment

All prices are displayed in GBP (£) and include VAT (if applicable). We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment will be deducted from your account at the time of order. If payment authorization is declined, we cannot process your order.

4.3 Shipping and Delivery

Order Processing Time: All orders are processed within 1-2 business days after payment confirmation. Please note that during peak periods or promotions, processing times may be longer.

Shipping Methods:

• Standard Shipping – £12.95
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Tracking: included with all standard shipping
• Free Shipping (for orders over £50)
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Tracking: basic tracking included

4.4 International Orders

For international orders:

• You are responsible for all applicable duties, taxes, and customs fees
• Delivery times may vary due to customs procedures in the destination country/region
• Certain products may not be shipped to specific countries/regions due to local regulations

5. Returns and Refund Policy

5.1 Return Eligibility

You may initiate a return or exchange within 15 days of receiving the item. To qualify, your item must:

• Be in its original condition
• Be unused and undamaged
• Be in its original packaging
• Include the original receipt or proof of purchase

5.2 Non-Returnable Items

Due to the personalized nature of our products, the following items cannot be returned or exchanged unless damaged or defective upon arrival:

• Personalized gifts with custom text, names, or dates
• Anniversary cards with personal messages
• Birthday cards with custom content
• Personalized Christmas cards
• Any items customized to your specifications

5.3 Return Process

To return or exchange an item, please follow these steps:

1. Contact us: Contact our customer service team via email at [email protected] within 15 days of receiving your order
2. Wait for instructions: We will reply within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number
3. Package your item: Securely pack the item in its original packaging, including all accessories and documents
4. Include documentation: Include your receipt or order confirmation and the RMA number inside the package
5. Ship the return: Send the package to the address provided in the return instructions
6. Confirmation: Once we receive and inspect your return, we will notify you of approval or rejection for a refund or exchange

5.4 Refund Information

Once your return is approved:

• Refunds will be processed to your original payment method
• Please allow 5-10 business days for the refund to appear in your account after we process it
• Shipping costs are non-refundable unless the return is due to our error
• For exchanges, we will ship the replacement item once we receive your return

5.5 Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] and provide photos of the damage and your order details. We will arrange a free replacement or refund.

6. Intellectual Property

6.1 Our Intellectual Property

PERSONALISE STORE and its affiliates own, control, or license all intellectual property on the website, including but not limited to:

• Text, graphics, logos, icons, images
• Audio clips, digital downloads, data compilations
• Software (including the overall look and feel of the website)

You may not copy, modify, distribute, display, or create derivative works without our express written permission.

6.2 User-Generated Content

By submitting any content to us (including personalized text, reviews, photos, etc.), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, copy, modify, adapt, publish, translate, and distribute such content.

7. Limitation of Liability

7.1 General Limitation of Liability

To the maximum extent permitted by law, PERSONALISE STORE is not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our website or products, including but not limited to lost profits, lost data, or other intangible losses.

7.2 Product Liability

Our liability is limited to the amount you paid for the product. This does not affect your statutory rights.

7.3 Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, fire, flood, strikes, internet outages, or government actions.

8. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. Our Privacy Policy explains what information we collect, how we use it, and with whom we share it. By using our website, you agree to the processing of your personal information in accordance with our Privacy Policy.

9. Changes to Terms

We reserve the right to update or modify these terms and conditions at any time. Any changes take effect immediately upon posting on the website. Your continued use of the website after changes indicates your acceptance of the revised terms.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these terms and conditions, please contact us: